DTS Connex has company-specific email settings to ensure the right individuals at your organization are connected to the right responsibilities and that messages are routed appropriately — from onboarding and billing to technical support and alerts.
As part of your account configuration, you can:
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Choose which contacts are used as reply-to addresses for transactional system messages.
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Designate where system alerts and notifications should be delivered, ensuring time-sensitive messages reach the right team members.
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Assign preferred contacts to specific roles, helping DTS Connex know who to engage for billing, support, and implementation.
🛠️ To update these settings:
Log in as an Admin and navigate to:
Admin → Company Management → Email Addresses
DTS Connex System Emails (Reply-To)
Transactional emails from DTS Connex may include an organization-specific reply-to, based on the communication type:
| Type | Purpose |
|---|---|
| User Management | Setting up new users |
| Notifications | Configured system notifications |
| Reports | Scheduled report delivery |
Emails to the Company
These settings determine where DTS Connex system-generated communications are routed within your organization:
| Type | Purpose |
|---|---|
| Change Order Rejects | Notifications about rejected change orders |
| USPS / UPS Notifications | Alerts about USPS/UPS delivery issues |
| Carrier Schedule Changes | Notifications about changes to carrier schedules |
| Provisional Credit | Reports including provisional credit |
Email Addresses for Organizational Contacts
DTS Connex will use the following contact types when reaching out to your organization:
| Type | Purpose |
|---|---|
| Primary Contact | Main liaison for overall communication and coordination with DTS Connex. |
| Technical Contact | IT contact for integrations and troubleshooting. |
| Implementation Contact | Leads the setup and onboarding of new services. |
| Support Escalation | Internal contact designated to receive escalated issues from your end users, as well as support-related updates from DTS Connex. |
| Accounts Payable | Handles billing, payment processing, and invoicing questions. |
Why Keeping Contacts Updated Matters
Maintaining accurate contacts ensures:
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Timely delivery of alerts and reports
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Efficient support and issue resolution
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Seamless onboarding and file processing
🔧 Update these contact roles anytime in your admin settings:
Admin → Company Management → Email Addresses❓ Need help? Submit a support request or contact your DTS Connex representative.